Frequently Asked Questions
Below mentioned are few of the most frequently asked questions and there relevant answers. If you do not find answer you are looking for please feel free to contact us via email or messenger and we will be pleased to answer all your questions.
1.Custom and personalized orders?
Yes! We always love making new pieces, please send us a direct message on Instagram or email us at info@Bortwide.com or just submit the form HERE.Please note custom orders are not refundable since they are specially made for you unless it is a defect with the item when it arrives. In that case we will make it for you again.
2.Do you accept returns?
Yes, we accept returns or exchanges within 30 days from the date of delivery.
3.How do I care for my jewelry?
Remove your ring when working out, showering or bathing, when applying lotions, using hairspray, or chemicals such as acetone.
Use a soft brush to clean the stones themselves, scrubbing gently with warm, mild soapy water to get rid of any dirt accumulation. Rinse the stones well in warm water, since soap scum can build up easily, and then pat it dry with a soft, clean cloth. Don't ever use tissues to wash or dry jewelry
4.Can I change my address once an order is placed?
You may however, it won't be possible after the order is shipped out. If your package gets lost during transit due to wrong address we are not responsible for it . Please make sure your address is correct at time of placing an order.
Bortwide is a popular online jewelry store known for its wide range of high-quality, elegant pieces. They offer convenience, exceptional customer service, and a variety of materials and gemstones.
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